FAQ | JM Counseling & Wellness — Telehealth Therapy in Pennsylvania

Question 1

How do I know if therapy is right for me?

Accepted Answer

If you're feeling stuck, overwhelmed, or like something in your life just isn't working — therapy can help. You don't need to be in crisis to benefit from it. Many people come to therapy simply because they want to understand themselves better, communicate more effectively, or navigate a difficult season with more support.

Question 2

What happens during a free consultation?

Accepted Answer

The free 15-minute consultation is a chance for us to connect, talk briefly about what's going on for you, and see if we'd be a good fit. There's no pressure and no commitment. We'll answer any questions you have about the process, and you can get a sense of what working together might feel like.

Question 3

How long does therapy take?

Accepted Answer

It depends on what you're working through and what your goals are. Some people find significant relief in 8–12 sessions; others prefer ongoing support over a longer period. We'll check in regularly about your progress and adjust the pace based on what feels right for you. Typical sessions are 53 minutes in length.

Question 4

What is telehealth therapy and how does it work?

Accepted Answer

Telehealth therapy is simply therapy conducted over secure video — the same conversation you'd have in person, just from wherever you are. Sessions are held through a HIPAA-compliant platform, so your privacy is fully protected. All you need is a private space, a device with a camera, and a reliable internet connection.

Question 5

Is telehealth as effective as in-person therapy?

Accepted Answer

Research consistently shows that telehealth therapy is just as effective as in-person therapy for most concerns, including anxiety, depression, relationship issues, and life transitions. Many clients actually find it easier to open up from the comfort of their own space.

Question 6

Where are you licensed to practice?

Accepted Answer

We are licensed in Pennsylvania and can see clients located anywhere in the state at the time of our sessions. If you're unsure whether you're eligible, feel free to reach out and we can confirm before scheduling.

Question 7

Do you accept insurance?

Accepted Answer

We accept most major commercial insurance plans and self-pay.

Question 8

What are your session fees?

Accepted Answer

Please reach out directly for current fee information. We're happy to discuss rates during your free consultation and answer any questions about payment options.

Question 9

What is your cancellation policy?

Accepted Answer

We ask for at least 24 hours notice if you need to cancel or reschedule a session. Late cancellations or no-shows may be subject to a fee. Life happens — if something comes up, just reach out as soon as you can.

Question 10

What therapeutic approaches do you use?

Accepted Answer

We draw primarily from Cognitive Behavioral Therapy (CBT), mindfulness-based approaches, and attachment theory. That said, we don't believe in a rigid, one-size-fits-all approach — our work together will be tailored to what actually helps you, based on your goals and what resonates with you.

Question 11

What if I've tried therapy before and it didn't help?

Accepted Answer

That's more common than you might think, and it doesn't mean therapy can't work for you — it often means the fit wasn't right. The relationship between therapist and client is one of the strongest predictors of outcomes. We'd encourage you to share what didn't work before so we can approach things differently.

Question 12

Is everything I share confidential?

Accepted Answer

Yes — confidentiality is a cornerstone of therapy. What you share stays between us, with a few legally required exceptions: if there is imminent risk of harm to yourself or others, or in cases of suspected child or elder abuse. We'll explain these limits clearly at the start of our work together.

Everything you want to know before reaching out.

Getting started

Telehealth

Fees & insurance

The therapy process

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